.page-faq {
  display: block;
  padding-bottom: 72px;
}

/* ---------- 面包屑 ---------- */
.page-faq .crumbs {
  padding-top: 24px;
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  padding: 28px 0 6px;
}

.page-faq .faq-hero__head {
  max-width: 880px;
}

.page-faq .faq-hero h1 {
  margin: 12px 0 18px;
  font-size: clamp(30px, 7.4vw, 62px);
  line-height: 1.08;
  letter-spacing: -0.02em;
  font-weight: 900;
  color: var(--c-cream);
}

.page-faq .faq-hero .lead {
  max-width: 720px;
  color: var(--c-mute);
  font-size: 16px;
  line-height: 1.8;
}

.page-faq .faq-hero__media {
  margin: 30px 0 0;
  border: 1px solid var(--c-line);
  border-radius: var(--radius-lg);
  overflow: hidden;
  background: var(--c-navy);
}

.page-faq img {
  display: block;
  max-width: 100%;
  height: auto;
}

/* ---------- 三步自查 ---------- */
.page-faq .faq-steps {
  padding-top: 54px;
}

.page-faq .step-track {
  list-style: none;
  margin: 26px 0 0;
  padding: 0;
  display: grid;
  gap: 14px;
}

.page-faq .step-track__item {
  position: relative;
  padding: 24px 24px 26px;
  border: 1px solid var(--c-line);
  border-radius: var(--radius-lg);
  background: linear-gradient(158deg, var(--c-navy) 0%, var(--c-deep) 82%);
}

.page-faq .step-track__item:first-child {
  border-color: rgba(53, 224, 214, 0.35);
}

.page-faq .step-track__num {
  display: inline-block;
  padding: 4px 12px;
  border: 1px solid var(--c-line);
  border-radius: var(--radius-pill);
  font-size: 12px;
  letter-spacing: 0.08em;
  color: var(--c-cyan);
}

.page-faq .step-track__title {
  margin: 16px 0 10px;
  font-size: 20px;
  line-height: 1.35;
  font-weight: 800;
  letter-spacing: -0.01em;
  color: var(--c-cream);
}

.page-faq .step-track__note {
  margin: 0;
  font-size: 15px;
  line-height: 1.8;
  color: var(--c-mute);
}

@media (min-width: 820px) {
  .page-faq .step-track {
    grid-template-columns: repeat(3, 1fr);
    gap: 20px;
  }

  .page-faq .step-track__item + .step-track__item::before {
    content: "";
    position: absolute;
    left: -21px;
    top: 58px;
    width: 22px;
    height: 1px;
    background: linear-gradient(90deg, transparent, var(--c-cyan));
    transform: rotate(-9deg);
    transform-origin: left center;
  }
}

/* ---------- 额度变动查询 ---------- */
.page-faq .faq-query {
  padding-top: 56px;
}

.page-faq .faq-query__intro .section__title {
  margin-top: 10px;
}

.page-faq .faq-query__tip {
  margin: 22px 0 0;
  padding: 14px 18px;
  border-left: 2px solid var(--c-cyan);
  border-radius: 0 var(--radius-md) var(--radius-md) 0;
  background: var(--c-navy);
  font-size: 14px;
  line-height: 1.75;
  color: var(--c-cyan-soft);
}

.page-faq .path-list {
  list-style: none;
  margin: 30px 0 0;
  padding: 0;
  border-top: 1px solid var(--c-line);
}

.page-faq .path-list__item {
  display: grid;
  grid-template-columns: 40px 1fr;
  gap: 14px;
  padding: 18px 0;
  border-bottom: 1px solid var(--c-line);
}

.page-faq .path-list__num {
  font-size: 13px;
  letter-spacing: 0.08em;
  color: var(--c-cyan);
  padding-top: 3px;
}

.page-faq .path-list__text {
  margin: 0;
  font-size: 15px;
  line-height: 1.8;
  color: var(--c-mute);
}

.page-faq .path-list__text strong {
  display: block;
  margin-bottom: 4px;
  color: var(--c-cream);
  font-weight: 700;
}

@media (min-width: 900px) {
  .page-faq .path-list {
    margin-top: 0;
  }
}

/* ---------- 手机端索引 ---------- */
.page-faq .faq-mobile {
  padding-top: 56px;
}

.page-faq .index-spec {
  margin-top: 28px;
  display: grid;
  gap: 1px;
  border: 1px solid var(--c-line);
  border-radius: var(--radius-lg);
  background: var(--c-line);
  overflow: hidden;
}

.page-faq .index-spec__row {
  display: grid;
  gap: 8px;
  padding: 20px 22px;
  background: var(--c-navy);
}

.page-faq .index-spec__key {
  font-size: 12px;
  letter-spacing: 0.1em;
  color: var(--c-cyan);
}

.page-faq .index-spec__val {
  margin: 0;
  font-size: 15px;
  line-height: 1.8;
  color: var(--c-cream);
}

@media (min-width: 780px) {
  .page-faq .index-spec__row {
    grid-template-columns: 168px 1fr;
    gap: 26px;
    align-items: baseline;
    padding: 22px 26px;
  }
}

/* ---------- 高频问题分组 ---------- */
.page-faq .faq-groups-section {
  padding-top: 56px;
}

.page-faq .faq-jump {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin: 26px 0 32px;
}

.page-faq .faq-jump__item {
  display: inline-flex;
  align-items: center;
  gap: 9px;
  padding: 9px 18px;
  border: 1px solid var(--c-line);
  border-radius: var(--radius-pill);
  background: var(--c-navy);
  color: var(--c-cream);
  font-size: 14px;
  text-decoration: none;
  transition: border-color var(--dur) var(--ease), color var(--dur) var(--ease);
}

.page-faq .faq-jump__item .mono {
  font-size: 12px;
  color: var(--c-cyan);
}

.page-faq .faq-jump__item:hover,
.page-faq .faq-jump__item:focus-visible {
  border-color: var(--c-cyan);
  color: var(--c-cyan-soft);
}

.page-faq .faq-groups {
  display: grid;
  gap: 44px;
}

.page-faq .faq-group {
  display: grid;
  gap: 14px;
  scroll-margin-top: 84px;
}

.page-faq .faq-group__badge {
  display: flex;
  align-items: baseline;
  gap: 12px;
  padding-bottom: 10px;
  border-bottom: 1px solid var(--c-line);
}

.page-faq .faq-group__letter {
  font-size: 30px;
  line-height: 1;
  color: var(--c-cyan);
  letter-spacing: 0.04em;
}

.page-faq .faq-group__name {
  font-size: 17px;
  font-weight: 800;
  letter-spacing: -0.01em;
  color: var(--c-cream);
}

.page-faq .qa {
  border-bottom: 1px solid var(--c-line);
}

.page-faq .qa:first-of-type {
  border-top: 1px solid var(--c-line);
}

.page-faq .qa__q {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 16px 2px;
  cursor: pointer;
  list-style: none;
  font-size: 16px;
  font-weight: 600;
  line-height: 1.6;
  color: var(--c-cream);
  transition: color var(--dur) var(--ease);
}

.page-faq .qa__q::-webkit-details-marker {
  display: none;
}

.page-faq .qa__q::after {
  content: "";
  flex: 0 0 auto;
  width: 7px;
  height: 7px;
  margin-left: auto;
  border-right: 1.5px solid var(--c-cyan);
  border-bottom: 1.5px solid var(--c-cyan);
  transform: rotate(45deg) translateY(-2px);
  transition: transform var(--dur) var(--ease);
}

.page-faq .qa[open] .qa__q::after {
  transform: rotate(-135deg) translateY(-2px);
}

.page-faq .qa[open] .qa__q,
.page-faq .qa__q:hover {
  color: var(--c-cyan-soft);
}

.page-faq .qa__dot {
  flex: 0 0 auto;
  width: 8px;
  height: 8px;
  border: 1px solid var(--c-cyan);
  border-radius: 50%;
  box-shadow: 0 0 0 3px rgba(53, 224, 214, 0.08);
}

.page-faq .qa--amount .qa__dot {
  border-color: var(--c-amber);
  background: var(--c-amber);
  box-shadow: 0 0 0 3px rgba(255, 138, 43, 0.16);
}

.page-faq .qa__a {
  margin: 0 0 18px;
  padding: 2px 6px 2px 22px;
  border-left: 2px solid var(--c-line);
  font-size: 15px;
  line-height: 1.85;
  color: var(--c-mute);
}

@media (min-width: 900px) {
  .page-faq .faq-group {
    grid-template-columns: 128px 1fr;
    gap: 30px;
  }

  .page-faq .faq-group__badge {
    flex-direction: column;
    align-items: flex-start;
    gap: 8px;
    padding-bottom: 0;
    border-bottom: 0;
  }
}

/* ---------- 提交工单 ---------- */
.page-faq .faq-ticket {
  padding-top: 60px;
}

.page-faq .faq-ticket__body .section__lead {
  margin-top: 16px;
}

.page-faq .ticket-checklist {
  list-style: none;
  margin: 24px 0 0;
  padding: 0;
  display: grid;
  gap: 10px;
}

.page-faq .ticket-checklist label {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  padding: 13px 16px;
  border: 1px solid var(--c-line);
  border-radius: var(--radius-md);
  background: var(--c-navy);
  font-size: 15px;
  line-height: 1.65;
  color: var(--c-cream);
  cursor: pointer;
  transition: border-color var(--dur) var(--ease), background var(--dur) var(--ease);
}

.page-faq .ticket-checklist input {
  -webkit-appearance: none;
  appearance: none;
  flex: 0 0 auto;
  position: relative;
  width: 17px;
  height: 17px;
  margin: 3px 0 0;
  border: 1.5px solid var(--c-line);
  border-radius: 5px;
  background: var(--c-deep);
  cursor: pointer;
  transition: border-color var(--dur) var(--ease), background var(--dur) var(--ease);
}

.page-faq .ticket-checklist input:checked {
  border-color: var(--c-cyan);
  background: var(--c-cyan);
}

.page-faq .ticket-checklist input:checked::after {
  content: "";
  position: absolute;
  left: 5px;
  top: 1px;
  width: 4px;
  height: 9px;
  border-right: 2px solid var(--c-deep);
  border-bottom: 2px solid var(--c-deep);
  transform: rotate(45deg);
}

.page-faq .ticket-checklist label:has(input:checked) {
  border-color: var(--c-cyan);
  background: var(--c-teal);
}

.page-faq .faq-ticket__note {
  margin: 20px 0 0;
  font-size: 14px;
  line-height: 1.8;
  color: var(--c-mute);
}

.page-faq .faq-ticket__media {
  margin: 32px 0 0;
  border: 1px solid var(--c-line);
  border-radius: var(--radius-lg);
  overflow: hidden;
  background: var(--c-navy);
}

@media (min-width: 900px) {
  .page-faq .faq-ticket__media {
    margin-top: 0;
  }
}

/* ---------- 响应时效 ---------- */
.page-faq .faq-sla {
  padding-top: 60px;
}

.page-faq .sla-band {
  margin: 28px 0 0;
  display: grid;
  gap: 1px;
  border: 1px solid var(--c-line);
  border-radius: var(--radius-lg);
  background: var(--c-line);
  overflow: hidden;
}

.page-faq .sla-band__item {
  display: grid;
  gap: 9px;
  padding: 22px;
  background: linear-gradient(150deg, var(--c-navy), var(--c-deep));
}

.page-faq .sla-band__item dt {
  font-size: 13px;
  letter-spacing: 0.04em;
  color: var(--c-mute);
}

.page-faq .sla-band__item dd {
  margin: 0;
  font-size: 18px;
  font-weight: 700;
  letter-spacing: 0.02em;
  color: var(--c-cyan);
}

.page-faq .faq-sla__note {
  margin: 22px 0 0;
  font-size: 14px;
  line-height: 1.8;
  color: var(--c-mute);
  word-break: break-word;
}

@media (min-width: 700px) {
  .page-faq .sla-band {
    grid-template-columns: repeat(2, 1fr);
  }
}

@media (min-width: 1040px) {
  .page-faq .sla-band {
    grid-template-columns: repeat(4, 1fr);
  }
}

/* ---------- 延伸入口 ---------- */
.page-faq .faq-next {
  padding-top: 60px;
}

.page-faq .faq-next__list {
  list-style: none;
  margin: 26px 0 0;
  padding: 0;
  display: grid;
  gap: 12px;
}

.page-faq .faq-next__list li {
  padding: 20px 22px;
  border: 1px solid var(--c-line);
  border-radius: var(--radius-md);
  background: linear-gradient(140deg, var(--c-navy), var(--c-deep));
  transition: border-color var(--dur) var(--ease);
}

.page-faq .faq-next__list li:hover {
  border-color: var(--c-cyan);
}

.page-faq .faq-next__list a {
  display: inline-block;
  font-size: 17px;
  font-weight: 700;
  letter-spacing: -0.01em;
  color: var(--c-cream);
  text-decoration: none;
}

.page-faq .faq-next__list a:hover,
.page-faq .faq-next__list a:focus-visible {
  color: var(--c-cyan-soft);
}

.page-faq .faq-next__list span {
  display: block;
  margin-top: 9px;
  font-size: 14px;
  line-height: 1.75;
  color: var(--c-mute);
}

@media (min-width: 760px) {
  .page-faq .faq-next__list {
    grid-template-columns: repeat(2, 1fr);
    gap: 14px;
  }
}

/* ---------- 降级动效 ---------- */
@media (prefers-reduced-motion: reduce) {
  .page-faq .qa__q::after,
  .page-faq .qa__q,
  .page-faq .faq-jump__item,
  .page-faq .ticket-checklist label,
  .page-faq .ticket-checklist input,
  .page-faq .faq-next__list li {
    transition: none;
  }
}
<<<END>>>